How can I cancel or make changes within my order?

It is not possible to change your order once it has been submitted. This also includes changing the type or color of a product, removing an item, changing the delivery address or payment method. However, if you realise that you have made a mistake when placing your order, please contact support@mywinedesign.com as soon as possible (not more than 24 hours after the order has been placed), because we cannot make any changes once your order has been shipped.

Why haven’t I recieved any order confirmation? 

First of all, please check if your order confirmation could be in the junk mail of your mailbox.  Check if the email address you've provided is correct. If the confirmation is still missing, it is possible that your order is still being processed and has not been approved yet. In any disturbing situation, please contact our customer service via support@mywinedesign.com with detailed information about your order.

I have received a faulty item/the delivered product is not identical to my order. How do I proceed?

If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service via support@mywinedesign.com. When you send us an email, please include as many details as possible, including your order number as well as a picture if there is something wrong with one of the products.

I have received a faulty item/the delivered product is not identical to my order. How do I proceed?

If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service via support@mywinedesign.com. When you send us an email, please include as many details as possible, including your order number as well as a picture if there is something wrong with one of the products.

What if the delivered box is damaged?

We strongly recommend to inspect the packaging and check the delivered products upon the time the product is delivered and delivery note is signed. If any damage made to the original packaging is visible, please inform the delivery service, document the damage and make a photo proof. Contact our customer service support@mywinedesign.com as soon as possible. We will not be able to hand in a complaint regarding the delivery damage once you have proved with your signature that the delivered goods are in a fine condition.